Support
How can we help?
Find answers, browse guides, or get in touch with our team.
FAQ
Frequently Asked Questions
Yes. The Free tier gives you full access for up to 3 machines with no time limit. No credit card required.
You pay $5/month for each machine in your fleet, prorated. Add a box mid-month and you're charged for the days it was actually there; decommission one and you're credited for the rest of the period. Pro starts at one machine and Team at three. No minimum term. Annual billing is $50/host/year if you'd rather pay once.
Registering a 4th host fails with a "Machine limit exceeded" error and that host does not enroll. Your existing machines keep working and keep reporting. Upgrade, then run the install again on the new host.
Yes. Cancel from billing settings. Your service runs until the end of the current billing period. No cancellation fees, no retention calls.
Both, equally. Same agent, same dashboard, same features, on any systemd Linux host where you have root. What differs is what the machine has to report: IPMI sensors, fan speeds and PSU status exist only on physical hardware, and SMART needs a real disk. Everything else is identical on a VM — CPU, memory, disk usage, SSH activity, package changes, OS state, and alerting on all of it.
Retention is how long VordFleet keeps your telemetry history. Free keeps 24 hours. Pro keeps 60 days. Team keeps a year. Live data is always available regardless of tier. And you can export everything as SQLite at any time, on any plan.
On Pro and Team, admins invite users by email from Settings > Members. Invitees sign in with GitHub, Google, or Microsoft. Their email has to match the invitation.
Team is for organizations that need OIDC (Okta, Azure AD), role-based access control, and audit logging. $10/host/month, or $100/host/year with annual billing.
Contact
Still need help?
Send us a message and we'll get back to you.
Or email us directly at [email protected]